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Frequently Asked Questions

Q. What forms of payment does Tynedale Farm Toys accept?
A. Tynedale Farm Toys accepts Visa, Mastercard and Switch, Cheque and Bank Transfer.
   
Q. Will my credit cards details be safe, is Tynedale Farm Toys secure?
A. Secure online payments are safely and securely collected through PayPal, using your credit/debit card details or your PayPal account.

Tynedale Farm Toys do not have access to, or use of, your credit/debit card or Paypal account details. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere.

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
   
Q. How do I know that my order has been received?
A. If any of the products that you have requested are out of stock, you will be notified within 24 hours excluding Friday pm to Sunday pm.
   
Q. How much will delivery cost?
A. Our standard carriage charge to UK mainland addresses is just £5.00 but free of charge for all orders over £150.00 (exe. VAT)
   
Q. How long will delivery take?
A. Goods will normally be dispatched within 48 hours of the receipt of order (if payment by cheque, 48 hours after cheque has cleared) and delivered within 4 working days from placing your order.
   
Q. What about Value Added Tax (VAT) on Tynedale Farm Toys products?
A. All prices shown on Tynedale Farm Toys include VAT at 20%. Tynedale Farm Toy’s VAT number is 256933629.
   
Q. Can I arrange for my order to go to another address other than my own?
A. Yes it’s simple; just fill in the different desired address in the shipping address.
   
Q. Can I pay for my order when I receive it?
A. No. All products must be paid for prior to delivery.
   
Q. What if the product is faulty, what is your returns policy?
A. If the Product is defective in any way or has a fault, a full replacement or refund will of course be made at no charge. If a product is faulty, please notify us by email at: info@tynedalefarmtoys.co.uk or phone 016973 42060 for assistance. Please do note that you should check all products for faults before signing for them with the courier.
   
Q. What if I have a complaint?
A. Simply contact us and we will endeavour to deal with your complaint speedily. We will notify you within 5 working days of any complaints that we receive and will attempt to provide you with a timescale for the resolution of the problem. You may email us at info@tynedalefarmtoys.co.uk or contact us by phone on 016973 42060.
   
Q. I still have several unanswered questions regarding Tynedale Farm Toys, how do I contact you?
A. If you have any further questions that haven't been answered in our terms and conditions or FAQ page then please call our customer service line on 016973 42060 or email info@tynedalefarmtoys.co.uk.

 

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